Complaints and Quality Improvement

If you would like to raise concerns about our service, please email office@nytonhouse.co.uk with Complaint in the Subject line. Our policy is to respond to your complaint within seven working days and for a formal response to be issued in writing by the manager within 28 working days. Alternatively, complaints can be made by phone to the Manager, Head of Care or Office Administrator.
Every effort will be made by the home to resolve a complaint and provide a full response to the complainant within seven working days
If the manager or propriety is unable to satisfactorily resolve the complaint within seven working days, the complainant has the right to refer the complaint to the Care Quality Commission.